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Hostel conditions

ornament-2

Reservation policy

Full balance to pay at arrival. No exceptions. 

20% of the total reservation may be charged in advance, non refundable.

City tax not included. 0,72€ per person per night only for older 16 up to 7 nights.

For denied cards, the hostel will contact the guest and he will need to supply a new valid credit/debit card before 24 hours. After 24 hours with no new card information, reservation will be cancelled.

CANCELLATION POLICY

Before 1 day of your arrival you can modify or cancel your reservation without charges, except from the deposit.

After 1 day of your arrival, if you modify or cancel the reservation, 100%  of first night will be charged. Also if you do not show up, first night will be charged.

Cancellations must be made per e-mail to reservations@thehipstel.com. In case of modificacions, cancellation policy 24 hours before 14:00 for in house guests. The current night price no refund. Free of charge for tomorrow and the days after if guest requests the cancellation before 14:00. After 14:00, today and tomorrow no refund. Deposit are not refundable.

Late check-ins accepted only with notification in advance.

Late check-outs will be charged one more day price. The hostel will not accept late check outs with any notification in advance.

Bed linen, and internet access are included in the price.

Breakfast service with surcharge. Towels for rent for 2€ at reception.

ID requested for Key Cards to return at Check-out. For lost Key Cards the hostel charges 5€

Whenever possible we will make sure that all reservation for more than one person will be allocated in the same dorm. But this is not guaranteed.

All the information shown in this web site and its booking engine is for individual customers use. If you want a group reservation you need to contact our reservation department. Reservations for more than 12 people are Group Bookings where the 50% no refund is charged to confirm it.

For Group Reservations you can cancel or modify with no charged 1 week before arrival (except from the 50% deposit). After 1 week, if you cancel, modify or don’t show up, we will charge also the first night.

 

Rules of the house

  1. Check in time 14hs
  2. Check out time 10hs
  3. All guest must have a valid id in order to check in. otherwise, the reservation will be cancelled and access to the hostel will be forbbiden
  4. No pets are allowed, except for service animals
  5. No children under 16 years old are allowed, unless they are under the supervision of their parents or responsible adult
  6. Common areas are open from 8hs to 24hs
  7. The kitchen will be open from 11hs to 23hs
  8. The luggage room will be open from 10hs to 24hs. 1€ per day after check-out. 4€ per day for long term.
  9. No smoking allowed within the premises of the hostel. the use of drugs and alcohol is forbidden
  10. No guns or weapons allowed within the premises of the hostel. neither chemical substances or explosives of any kind (fireworks, i.e.)
  11. The hostel is not responsible for goods left unnatendent
  12. No external guests allowed inside the rooms
  13. Any damage caused to the property will be invoiced to the responsible person
  14. Complaint book is available at reception
  15. The hostel keeps the right of admission

The Histel Barcelona - Hostel Policy